From Felix Salmon, upon getting a dull email from Google’s customer support:

I guess it’s inevitable that when a company grows to be as big as Google now is, it will revert to this kind of overlawyered corporate-speak. Is that evil? Maybe not, but it’s a step in the wrong direction.

I agree. Their customer support is the weakest part of their business, in my experience. Today I got an email telling me that I must accept some new terms and conditions for Adsense. They concluded with this:

Unfortunately, we’re not able to further interpret the meaning of the Terms and Conditions for you. If you have additional questions, you may wish to contact an attorney.

Contact an attorney? Come on … Adsense is aimed at small websites who don’t have the budget for that sort of thing. Google can surely do better.